Overview of our Services
To ensure the quality of the BLACKLINE PARTNERS experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they'll love you and so will we. Your BLACKLINE account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All BLACKLINE VIRTUAL ASSISTANT plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All bLACKLINE plans are recurring subscriptions that can be canceled at any time.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of BLACKLINE PARTNERS shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks
Each request (task) must be submitted by phone, email or SMS. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You're more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.
If you ever feel like your service could be better, you can contact us by telephone or email us at INFO@BLACKLINEPARTNERS.NET. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product
If a Virtual Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), BLACKLINE grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by BLACKLINE PARTNERS to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to BLACKLINE PARTNERS or a Virtual Assistant that you reasonably expect BLACKLINE PARTNERS to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by BLACKLINE PARTNERS or a Virtual Assistant; (2) was or becomes available to BLACKLINE PARTNERS or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to BLACKLINE PARTNERS or a Virtual Assistant; (3) is independently developed by BLACKLINE PARTNERS or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect BLACKLINE's rights or property, or the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. Monthly memberships can be canceled at any time, though we are unable to prorate membership cancellations or refund due to unused time. All cancellation requests will go into effect at the end of your current monthly subscription. wE HAVE THE RIGHT TO TERMINATE SERVICE TO A client at any time — for any reason. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following: If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests If the client is abusive to his/her assistant or any other BLACKLINE PARTNERS team member